Quality
 
The quality of the transport service, both passenger and goods services, has been a constant concern of Grupo Barraqueiro's companies, leading to the award of quality certification for a wide range and quantity of the services provided:
Atlantic Cargo - Sociedade de Transportes, SA
Atlantic Cargo had its quality assurance system certified in November 2000, in accordance with the ISO 9002 standard, through certificate no. PT 6400 from LLOYD'S REGISTER QUALITY ASSURANCE, for the area of "the supply of road freight transport services, including the transport of hazardous substances, and, furthermore, the supply of road transport equipment maintenance, lubrication and repair services" for the company's garages in Porto Alto.
In January 2003 it was once again certified, but this time in accordance with the ISO 9001:2000 standard.
It is important to note that Atlantic Cargo was the first Portuguese road freight transportation company to be certified by the world renowned LLOYD'S REGISTER QUALITY ASSURANCE.
Barraqueiro Transportes, SA
Barraqueiro Transportes has been awarded certification in the following areas:
  • One-off coach hire (Frielas, Lisbon/Entrecampos and S.Domingos de Rana), under the "BARRAQUEIRO" trade name, certified by APCER [Portuguese certification entity] in 2000, in accordance with the ISO 9002 standard.
  • The hire of coaches under the "ESTREMADURA" trade name, certified by APCER in 2001, in accordance with the ISO 9002 standard.
Eva Transportes, SA
The EVA / Mundial Turismo Quality Service Coach connecting the Algarve to Lisbon is one of EVA Transportes’ best known products.
The service is provided by 27 coaches fitted with the latest equipment and technology, so as to provide top safety, comfort and speed.
The operations have been certified by APCER under Standard NP EN ISO 9001:2008, which ensures the company employs procedures of the highest standard in order to guarantee the quality of customer service.

  A EVA - Transportes, S.A. awarded Quality Management System Certificate.
Fertagus - Travessia do Tejo, Transportes, SA
In November 2002 Fertagus’ Quality Management System was certified by APCER, under Standard NP EN ISO 9001:1995, making it the first Passenger Transport company to be certified in overall terms. In January 2005 that certification was renewed under Standard NP EN ISO 9001:2000.
Fertagus’ certification covers the design and implementation of:
  • The North-South Rail Passenger Link
  • The complementary road transport services available at Fertagus stations
  • Multiple Electrical Units Maintenance
  • Marketing of commercial premises
Fertagus also has an Integrated Management System (IMS) - Quality/Safety since 2006, according to Standard NP 4397:2001:
  • Today the IMS is the ideal tool for managing improved efficiency and safety in all business areas.
Frota Azul Algarve, Lda
Frota Azul Algarve is being certified under Standard NP EN ISO 9001:2008 and that process should be complete by the end of 2010.

  A Frota Azul - Algarve, Lda. awarded Quality Management System Certificate.
MTS - Metro Transportes do Sul, SA
The Integrated Management System of Environment, Quality and Safety (SIGAQS) from Metro Transportes do Sul SA was certified from APCER - Portuguese Association of Certification in August 2010, being a corollary of the effort and dedication of all company employees for its implementation. Making use of the synergies of all three standards ISO 14001, ISO 9001 and OHSAS 18001, this system covers the activities of Operation, Maintenance and Conservation of the entire network of Light Rail of Tagus South, including rolling stock.
Rodoviária do Alentejo, SA
In the context of continuous improvement to services provided to Customers (internal and external), Rodoviária do Alentejo has established two major strategic guidelines for the near future: Investment in Customers and HR Development.
  • Thus the company is currently undertaking the certification (Standard NP EN ISO 9001:2008) of its Passenger Transport and Coach Hire services and the process is expected to be complete by the end of 2010.
Rodoviária de Lisboa, SA
Integrated Quality and Environment Certification
As a result of the strong group spirit and a sense of commitment RL was awarded the Integrated Quality and Environment Certification under Standards NPEN ISO 9001/2000 and 14001/2004 in May 2009.
Rodoviária do Tejo, SA
Rodoviária do Tejo is currently in the final stages of certifying the quality of its commercial activities in accordance with the ISO 9001:2000 standard.

The company has, for the meantime, recognising the commitment to customer quality to be complied with, decided to certify the public transport service - (direct) intercity routes in accordance with the 13816:2002 standard.
Rodo Cargo - Transportes Rodoviários de Mercadorias, SA
Rodo Cargo deems quality, the environment and innovation to be an integral part of its business ethos and a path towards constant and ongoing improvement.

Seeking to ensure the total confidence of its clients its quality management system was certified in accordance with the ISO 9002 standard, and the conclusion of the implementation of an integrated quality and environmental management system, in compliance with the ISO 9001 and ISO 14001 reference standards, is forecast for the end of 2003.
Translagos, Lda
Translagos is being certified under Standard NP EN ISO 9001:2008 and that process should be complete by the end of 2010.

  Translagos - Transportes Públicos, Lda. awarded Quality Management System Certificate.
Transol, SA
Since Transol serves the tourism sector, it has greater responsibilities in terms of quality.

Following on from the work undertaken in previous years, where the entire management system was focussed on customer satisfaction, Transol begun to implement the Quality Management System in 2009.

The aim is to meet the requirements of Standard NP EN ISO 9001:2000 in 2010, in line with the guidelines of Standard NP EN 13816, so that the company may be recognised nationally and internationally as one which meets quality standards.

  A Transol, S.A. awarded Quality Management System Certificate.
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